Cookie Cash FAQ's

Cookie Cash games are a great way to win real money with a skill game. The process is easy and straightforward, making it perfect for those just starting out. Withdrawal of winnings are painless and quick, keeping the competition exciting and fresh! Here are some frequently asked questions relating to Cookie Cash Games.

How do I contact the Support team?

If you are sending the Support team a message, please do your best to describe your issue in as much detail as possible. Any information helps the team look into it for you quicker, and provide you with the best assistance.

If you are contacting the Support team in regards to a payment issue, be sure to include the date and amount of the payment, and which payment method was used (PayPal email address or last four digits of the card number used).

If any of the necessary information was not included, the Support team might simply request it from you to make sure your issue is taken care of in the best way possible.

How long does It take for me to get my withdrawal?

Withdrawal requests are usually processed within 2 business days, but can take up to 14 business days.

We take time to review gameplay and account logs to ensure fairness at all times, prevent fraudulent activities, and protect all of our players’ funds.

We appreciate your patience and are always working to process withdrawals as fast as possible, and send your money to you safely.

How do I make a deposit?

Step 1: To get started, tap the Shop icon in the footer or the “+” icon in the top right corner, right next to your cash balance.

Step 2: Tap on the desired amount you wish to deposit.

Step 3: Select your preferred payment method. We currently accept Apple Pay, PayPal, Visa, and MasterCard.

Step 4: Enter your payment credentials – and you're all set!

Do I need to pay to play?

Absolutely not. If you don't want to make a deposit, drop by daily to collect free Gems and enjoy playing our Gems tournaments as much as you like.

Remember, you can use Gems to win Bonus Cash. Bonus Cash can be used to participate in tournaments, but cannot be withdrawn. However, winnings gained by using Bonus Cash can be withdrawn.

What are Boosters? How do they work?

Boosters can help you score more points during a round. Some charge over time, while others charge when you match or use a super-element.

When they are fully charged, tap their icon at the bottom of the screen to use them. Using a booster doesn’t cost you a move.

  • “Hammer” – removes one selected piece.
  • “Swap” – allows you to choose and switch between any two pieces on the board.
  • “Piping Bag” – removes all pieces of a selected color.

Get ready for an enjoyable
challenge and win real money
with Cookie Cash games today!