If you are sending the Support team a message, please do your best to describe your issue in as much detail as possible. Any information helps the team look into it for you quicker, and provide you with the best assistance.
If you are contacting the Support team in regards to a payment issue, be sure to include the date and amount of the payment, and which payment method was used (PayPal email address or last four digits of the card number used).
If any of the necessary information was not included, the Support team might simply request it from you to make sure your issue is taken care of in the best way possible.
Withdrawal requests are usually processed within 2 business days, but can take up to 14 business days.
We take time to review gameplay and account logs to ensure fairness at all times, prevent fraudulent activities, and protect all of our players’ funds.
We appreciate your patience and are always working to process withdrawals as fast as possible, and send your money to you safely.
Step 1: To get started, tap the Shop icon in the footer or the “+” icon in the top right corner, right next to your cash balance.
Step 2: Tap on the desired amount you wish to deposit.
Step 3: Select your preferred payment method. We currently accept Apple Pay, PayPal, Visa, and MasterCard.
Step 4: Enter your payment credentials – and you're all set!
Absolutely not. If you don't want to make a deposit, drop by daily to collect free Gems and enjoy playing our Gems tournaments as much as you like.
Remember, you can use Gems to win Bonus Cash. Bonus Cash can be used to participate in tournaments, but cannot be withdrawn. However, winnings gained by using Bonus Cash can be withdrawn.
Boosters can help you score more points during a round. Some charge over time, while others charge when you match or use a super-element.
When they are fully charged, tap their icon at the bottom of the screen to use them. Using a booster doesn’t cost you a move.
